Thank you for shopping with Padhakoo Palace. We are dedicated to providing you with quality books and an enjoyable shopping experience. We understand that sometimes issues may arise, and we’re here to assist. This policy outlines our return and replacement process in detail to ensure you know exactly what to expect if you receive a damaged item.

1. Return Policy

Eligibility for Return

• Time Frame: If your order arrives damaged, you may request a return within 7 days of receiving your item. Returns requested after this period will not be accepted.
• Condition Requirements: To qualify for a return, the book must be in its original condition, with no additional wear or damage beyond what was present at delivery.
• Proof of Damage: We require photographic evidence of the damage to confirm the item’s condition when it arrived. Please keep these photos ready when you initiate the return process.

Exclusions

• Returns are only accepted for items that arrive damaged. We do not accept returns for reasons such as a change of mind or if the product has been used or modified.

2. How to Initiate a Return

Our return process is designed to be simple and convenient. To initiate a return, please follow these steps:

1. Login to Your Account: Start by logging into your account on our website.
2. Go to My Orders: Navigate to the My Orders section where your order history is stored.
3. Select Your Order: Find the specific order that includes the damaged item, then choose the Initiate Return option next to that order.
4. Follow Instructions: Complete the return request by following the on-screen prompts and uploading photos of the damage.
5. Confirmation: Once submitted, a confirmation will appear. Our customer support team will be notified of your request.

A customer support representative will reach out to you within 24-48 hours to review your request, confirm the damage, and guide you through the next steps.

3. Replacement Process

Once we confirm that your return request is approved and the damaged item has been received, we will initiate the replacement process.

Replacement Terms

• Replacement Eligibility: If the item meets our return requirements and has been confirmed as damaged upon arrival, we will provide a replacement at no extra cost.
• Processing Time: Replacements are generally processed and shipped within 7-10 business days of receiving the damaged item back at our facility. You will receive an email notification with tracking details once the replacement is dispatched.
• Out-of-Stock Items: In rare cases, if the item is no longer available, we will contact you to discuss alternative options.

Replacement Exceptions

• Replacements are only offered for items that arrived damaged and were reported within 7 days. Replacement requests outside of this time frame cannot be accommodated.

4. Refund Policy

Currently, we do not offer refunds for damaged items. Instead, we provide a replacement to ensure you receive your product in proper condition. Refunds are issued only if a replacement cannot be provided due to unavailability or other unforeseen circumstances.

Refund Terms

• Unavailable Replacements: If a replacement cannot be arranged, we will issue a full refund for the item. The refund will be processed through your original payment method.
• Refund Timeline: Refunds typically take 5-7 business days to appear in your account, depending on your bank or payment provider.

5. Contacting Customer Support

For any questions or further assistance, please contact our customer support team:

• Email: support@padhakoopalace.Com
• Phone: +917065954104
• Hours of Operation: Monday – Friday, 9 AM – 6 PM (excluding holidays)

We appreciate your understanding and patience as we work to ensure a seamless shopping experience. Thank you for choosing Padhakoo Palace.