At Padhakoo Palace, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit or make a purchase from our website. By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

We collect various types of information to provide you with the best experience on our website. This includes:

• Personal Information: When you make a purchase, create an account, or sign up for our newsletter, we collect personal information such as your name, email address, phone number, and shipping/billing address.
• Payment Information: To process transactions, we collect payment details such as credit card numbers or payment service provider information. All payment details are processed through secure, third-party payment processors and are not stored on our servers.
• Browsing Information: We collect data about your browsing behavior on our site, including your IP address, device type, browser type, and the pages you visit. This information helps us understand how our visitors use the site, enabling us to improve our services.

2. How We Use Your Information

We use the information collected from you in several ways to enhance your shopping experience, including:

• Order Processing and Fulfillment: To process orders, handle returns or exchanges, and provide customer support.
• Communication: To send you order updates, marketing emails, newsletters, and other information that may interest you. You can opt out of marketing emails at any time.
• Website Improvement: To analyze and understand how our website is used, enabling us to enhance your experience, improve our services, and develop new features.
• Security and Fraud Prevention: To protect against unauthorized transactions, fraud, and other security issues.

3. How We Share Your Information

We value your privacy and do not sell or share your information with third parties for their direct marketing purposes. We may share your information with trusted partners to provide our services, including:

• Service Providers: We work with third-party companies to process payments, manage deliveries, and provide website hosting. These partners only access your information to perform tasks on our behalf and are contractually obligated to protect your privacy.
• Compliance and Legal Requirements: We may disclose your information to comply with legal obligations, respond to lawful requests, or protect our rights and property.

4. Data Security

We prioritize the security of your personal information and take appropriate technical and organizational measures to protect it. This includes using SSL encryption on our website to safeguard sensitive information during transmission and limiting access to personal data within our organization.

While we strive to protect your information, no method of transmission over the internet or electronic storage is entirely secure. We cannot guarantee the absolute security of your data but make every effort to secure it.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that allow us to remember your preferences and understand your site usage.

• Types of Cookies: We use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted).
• Managing Cookies: Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when cookies are being sent. Please note that disabling cookies may impact your experience on our website.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to the personal information we hold about you.
• Correction: Correct any inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal information, subject to legal obligations.
• Opt-Out: Opt out of marketing communications by unsubscribing from our email list or adjusting your communication preferences.

To exercise any of these rights, please contact us using the information provided below.

7. Children’s Privacy

Our website is intended for use by adults and does not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will promptly delete it from our records.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational reasons. Any updates will be posted on this page, and we encourage you to review it periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at:

• Email: support@padhakoopalace.com
• Phone: 7065954104
• Mailing Address:
  Padhakoo Palace
  442/4 Parvatiya Colony, Near Jawahar Colony Disposal Chiwk
  Faridabad, Haryana, 121005

Thank you for trusting Padhakoo Palace with your information. We are committed to maintaining your privacy and providing a safe and secure shopping experience.