Frequently Asked Questions.
01. General Information
What types of books do you sell?
We offer a wide variety of books, including self-help, fiction, non-fiction, and inspirational titles. Our collection is designed to cater to diverse reading interests and promote personal growth.
Are the books new or used?
All books sold on our website are new unless explicitly stated otherwise in the product description. We ensure that all our products are in excellent condition.
03. Discounts and Promotions
Do you offer discounts on books?
Yes! We frequently offer discounts of up to 80% off on selected books. Be sure to check our website regularly for special promotions and seasonal sales.
Do you offer bulk purchase discounts?
Yes! If you are interested in purchasing books in bulk, please contact us directly to discuss possible discounts and arrangements.
02. Ordering and Payment
How can I place an order?
You can place an order by browsing our website, selecting the books you wish to purchase, and adding them to your cart. Once you are ready, proceed to checkout, enter your shipping information, and complete your payment.
What payment method do you accept?
We accept various payment methods, including credit/debit cards, UPI, and other online payment options. You can select your preferred method during the checkout process.
Can I change or cancel my order after placing it
If you wish to change or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes.
04. Shipping and Delivery
How long does shipping takes?
Orders are typically processed within [insert timeframe, e.g., 3-5 business days]. Delivery times may vary based on your location and the shipping method you choose. Once your order is shipped, you will receive a confirmation email with tracking information.
Do you ship internationally?
Currently, we only offer shipping within India. We hope to expand our services to international customers in the future.
How can I track my order?
Once your order has shipped, you will receive a confirmation email with tracking information. You can use this information to track your order’s delivery status.
05. Returns and Refunds
What is your return policy?
If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order to initiate a return. Books must be returned in their original condition and packaging. Refunds will be processed within 14 days after we receive the returned item.
06. Customer Support
How can I contact customer support?
You can reach our customer support team via email at support@padhakoopalace@gmail.com or by calling 7065954104. We are here to assist you with any questions or concerns.