At Padhakoo Palace, we aim to ensure that your shopping experience is as convenient and efficient as possible. Here is everything you need to know about our delivery process, including shipping options, estimated delivery times, tracking details, and notifications for every step of your order’s journey.

1. Delivery Options and Charges

We offer several delivery options to meet your needs. Shipping fees may vary based on your location, the shipping method chosen, and the weight of your order.

• Standard Delivery: Available across India with an average delivery time of 3-7 business days.
• Express Delivery: Available for select locations with a faster delivery timeframe of 1-3 business days.

Shipping charges will be calculated at checkout based on the selected delivery option and location. Occasionally, we offer free shipping promotions for specific orders, which will be applied automatically if eligible.

2. Order Processing Time

Once you place an order, our team processes it promptly:

• Order Confirmation: You will receive an email confirmation once your order is successfully placed.
• Processing Time: Orders are typically processed within 1-2 business days. During high-demand periods, such as sales or holidays, processing may take an additional 1-2 days.

After processing, your order will be shipped according to the delivery method chosen at checkout.

3. Delivery Notifications

We’ll keep you informed at each stage of your order’s journey:

• Order Packed: You will receive a notification when your order has been packed and is ready to ship.
• Order Shipped: A notification will be sent when your order is shipped, along with tracking information to monitor its progress.
• Out for Delivery: You will be notified when your order is out for delivery, so you can expect it soon.
• Delivery Delay: In case of any unexpected shipment delay, we will keep you updated on the new estimated delivery time.
• Nearest Hub: You’ll receive an update when the package reaches the nearest hub to your location, letting you know it’s almost there.
• Delivered: A final notification will be sent when your package has been successfully delivered.

4. Delivery Timeframes

Estimated delivery times vary based on your location and chosen delivery method:

• Metropolitan Areas: Standard delivery takes 3-5 business days, while express delivery may reach you within 1-2 business days.
• Rural or Remote Areas: Delivery may take longer, ranging from 5-7 business days for standard shipping.

Please note that these delivery times are estimates and may be affected by external factors like weather, transportation delays, or holidays.

5. Order Tracking

Once your order is shipped, you will receive an email with a tracking number and a link to track your shipment:

• Tracking Link: Use the tracking link provided in your shipping confirmation email to view the latest status of your package.
• Customer Support: If you experience any issues with tracking your order, please feel free to contact our support team at support@padhakoopalace.com or call us at 7065954104.

6. Missed or Delayed Deliveries

If your order has not arrived within the expected timeframe:

• Contact Us: Reach out to us with your order number, and we will investigate the status of your shipment.
• Delayed Shipments: In case of delays due to unforeseen events, we will communicate with you regarding the updated delivery status.

7. Address Modifications

Please ensure that your delivery address is accurate at the time of checkout:

• Address Changes: If you need to modify your address, please contact us as soon as possible. We can update your address only if your order has not yet been shipped.
• Failed Deliveries: Orders with incorrect or incomplete addresses that are returned to us will be subject to a re-delivery fee.

8. International Shipping

Currently, we only deliver within India. We are working to expand our delivery network to reach more customers globally, and updates will be provided when international shipping options become available.

9. Delivery Issues or Damaged Items

If your package arrives damaged or items are missing:

• Report Damages: Please contact us immediately at support@padhakoopalace.com with photos of the damaged items and packaging.
• Replacements: We will arrange for a replacement or refund according to our Return & Refund Policy, ensuring your satisfaction.

10. Contact Us

For any delivery-related questions or concerns, our customer support team is here to help:

• Email: support@padhakoopalace.com
• Phone: 7065954104
• Mailing Address:
  Padhakoo Palace
  442/4 Parvatiya Colony, Near Jawahar Colony Disposal Chiwk
  Faridabad, Haryana, 121005

Thank you for choosing Padhakoo Palace. We are dedicated to delivering your order promptly and reliably, so you can enjoy our products with confidence.